1-Year Limited Warranty
Every RoostGuard product comes with a 1-year limited warranty. If it fails because of a defect, we fix it.
What is covered
RoostGuard warrants to the original purchaser that each product bought from roostguard.store is free from defects in materials and workmanship under normal use for one (1) year from the date of delivery. This covers, for example, a motor that stops working, a control unit or display that fails, a solar panel or remote that stops charging or responding, or a heating element that stops heating, when the cause is a manufacturing defect.
What we will do
If a covered defect appears during the warranty period, we will, at our option, repair the product, send you a replacement part, replace the product with the same or a comparable model, or refund the purchase price. We pay the shipping for any replacement we send you. If we ask you to send the defective item back, we provide a prepaid return label.
What is not covered
- Batteries, which are consumables
- Damage from accidents, misuse, improper installation, or installation that does not follow the instructions
- Products that have been modified, opened beyond normal battery or setup access, or repaired by someone other than RoostGuard
- Damage from fire, flood, lightning, power surges, or other events outside normal use
- Normal wear and cosmetic changes such as scratches or fading that do not affect function
- Products bought from anyone other than RoostGuard or an authorized seller
How to make a claim
Email support@roostguard.store or use our contact page. Include your order number, a short description of the problem, and, if you can, a photo or short video. We answer within 24 hours and will tell you the next step. Proof of purchase (your order number) is required.
Your legal rights
This warranty is in addition to your 30-day return right described in our Return Policy. Any implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited to the duration of this written warranty. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Warrantor
RoostGuard, 2900 W Anderson Lane, Ste C 200 PMB 1025, Austin, TX 78757, United States. Email: support@roostguard.store. RoostGuard is a business name of Melik Ilkay, sole proprietorship (see Legal Notice).
